Terms and Conditions

Products

Southdale Tool & Supply may discontinue products at any time without notice. The prices shown on southdalesupply.com do not include applicable taxes, shipping, and handling charges. Applicable charges will be applied to your total invoice price at the time of checkout.

Pricing Errors

At Southdale Tool & Supply we strive to have an error free website. Any price errors that are discovered will be promptly updated on our system. We will notify you if your order includes any items that are incorrectly priced.

Orders

Order at southdalesupply.com are not binding until they are accepted. Verification of information may be required before any order is accepted and processed. Southdale Tool & Supply reserves that right, without prior notification, to limit the quantity of any item and/or refuse service to any customer.

Payment

Payment can be made using VISA, Mastercard, American Express, or PayPal. The payment is taken at the time of the order.

Sale Tax

By law, Southdale Tool & Supply must collect sales taxes for order delivered to Canadian addresses. The following taxes will be charged based on the final invoice amount, which may include shipping and handling charges:

 

Destination Province / Territory

Tax

Alberta

5% GST

British Columbia

12% HST

Manitoba

5% GST

New Brunswick

13% HST

Newfoundland and Labrador

13% HST

Northwest Territories

5% GST

Nova Scotia

15% HST

Nunavut

5% GST

Ontario

13% HST

Prince Edward Island

5% GST

Quebec

5% GST

Saskatchewan

5% GST

Yukon Territory

5% GST

Outside of Canada

0%

Delivery

Southdale Tool & Supply will use reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Southdale Tool & Supply will not be responsible for any delays in delivery. Where delivery is delayed, Southdale Tool & Supply will notify you as soon as possible

Shipping and Handling

Southdale Tool & Supply uses Canada Post Expedited Parcel for all shipments in Canada. This service includes online tracking from start to finish and coverage up to $100 for loss or damage. If you would like additional coverage please contact us directly.

You will receive an email when the order has shipped. This email will include tracking information.

Products are eligible for refund within 30 days of the shipment date. Please note that Southdale Tool & Supply doesn't not ship to post office boxes.

International Shipments

At this time, Southdale Tool & Supply does not ship outside of Canada or the US.Shipments to the US may be subject to fees and/or duties and/or taxes that are beyond the control of Southdale Tool & Supply. The carrier may required additonal payment(s) before the package will be delivered.

Shipping Rates (Canada)

Order (before taxes) Ontario Rest of Canada $0 - $199.99 Calculated at Checkout Calculated at Checkout $200 + free free Additional fees may apply to delivery to remote locations. Southdale Tool & Supply will contact you if additional shipping rates apply, at which point you may cancel your order for a full refund, if you choose. Applicable sales taxes are added to the shipping rates at checkout. Special Items If you require a item that is not listed on the web site, it may be available by special order. Please feel free to contact us and we'll determine the selling price and availability. Special orders cannot be returned.

Returns

If you are not completely satisfied with your purchase you may return it within 30 days of shipment date for a full refund, minus shipping and handling charges. Some restrictions do apply.

Promotional, clearance, sale, and special-order products are final sale.

Any free or sample items obtained with the returned item must be returned. In the event that the free or sample item is not returned the retail cost of the item will be deducted from the credit. If the returned item was purchased as part of a package discount the discount will be deducted from the credit (i.e. you will pay regular price for the items you have kept).

Original shipping charges are non-refundable and will be deducted from all return amounts. If the actual shipping charges were greater than the flat-rate shipping we have charged the actual shipping charge will be deducted.

If you received free shipping by meeting a minimum order amount (e.g. $200) and the return drops the total of the original order below this minimum amount, you are responsible for the shipping costs, which will be deducted from your refund. You will be charged our standard shipping rate for the total of the original shipment minus the returned item(s).

The customer is responsible for all shipping fees to return the item. The customer is responsible for the item while in transit. We recommend purchasing insurance to cover the shipment.

All sales become final 30 days after they have been shipped from Southdale Tool & Supply.

Refunds will be paid through the method of purchase (Visa, PayPal, etc). Please allow 10 business days after our receipt of your returned products to process your refund / exchange.

All returns require a Return Authorization Number (RA#) from Southdale Tool & Supply. Items returned without an RA# will not be accepted. To obtain a RA# please email info@southdalesupply.com